B2E B2C B2B in one single portal!
Author: René Stocker, CEO
All is One 2.0. B2E (Employee Portal), B2C (Client Portal), B2B (Partner Portal) in one single Portal. Social Networking using appropriate Social Media Features ensures the exchange of implicit knowledge in a secure dialogue. This is illustrated in the Enterprise Portal Anywhere 2.0 All is One.
What does that mean for Employees, Clients and Partner of an Enterprise?
Should one person according to his role be authorized to have knowledge access in several portals and to network with his direct contacts?
Is efficiency in B2E or growth of revenue by B2C and B2B of higher priority in the consumerization process?
Tags: All is One 2.0, B2B, B2C, B2E, Client Portal, Cloud Computing, Collaboration, Communication, Connect Communicate Collaborate, Employee Portal, Enterprise Anywhere Portal, Enterprise Portal, ESCMS/DMS, Partner Portal, Social Business, Social Media, Social Networking
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Social Graph
January 18th, 2013 at 8:38 pm
Web 2.0 offers financial institutions abundant opportunities to engage with customers. Networks such as Twitter , Yelp and Facebook are now becoming common elements of multichannel and customer loyalty strategies, and banks are beginning to use these sites proactively to spread their messages. In a recent article for Bank Technology News , Shane Kite describes how Citigroup’s Global Transaction Services unit monitors social media outlets to address customer issues and improve products. Furthermore, the financial services industry uses Twitter to release “breaking news” and upcoming events, and YouTube to disseminate videos that feature executives speaking about market news.