How Social Graph 2.0 fits into All is One 2.0
Friday, October 31st, 2014
Archive for the ‘News’ Category
The Journey for Digital Private Banking
Thursday, December 4th, 2014
Digitization in Private Banking must meet more demanding criteria than those of Retail Banking: Relationship Management is more intensive, products are more complex and greater confidentiality and security are required.
The upcoming client generation change to digital natives demands digital transformation in daily business: Those who are late will be punished by life itself! Providing social business technologies strengthens communication, deepens relationships and stimulates business activity. Digital transformation is happening – with us or without us.
Additional Challenge
There are good reasons why the so called “Digitization” in Private Banking cannot be covered by existing and enhanced eBanking functionality: Web 1.0 technology may provide content presentation such as portfolio asset reporting and product fact sheets to the client. It also facilitates direct order capture by the client using web applications. The growing support of content management systems and web apps for BYOD (Bring your own Device) certainly improves services for Digital Natives in the Retail Banking segment. But does this meet the requirements of Private Banking?
Private Banking is a relationship business, multi-directional interactions are the rule!
Private Banking is a relationship business – in my view it will remain so. It should at least be guaranteed in a bidirectional sense between the client servicing unit (UBS: Client Advisor/Kube, CS: Relationship Manager) and the portfolio owner. What is demanded for high-value clients, is multi-directional assistance from experts in asset allocation, research and (still) tax optimization side. This should be driven in active or reactive manner.
Straight through reaction to events
Whether single events like capital flow, bond maturity, market movement or an overall end of day portfolio health check report the need for action, depends on the Alert System availability within the current B2E Intranet. What is important is the personal handling of the action by the relationship manager. See also our Use Case Investment Process of a Private Bank.
A highly focussed communication and collaboration effort will then lead to the elaboration of the best possible measures and to a commonly agreed investment decision for the client.
Tailored Investment Decision or Mass Customizing (Hybrid Approach)
Algorithm-based rules can help client advisors in the evaluation of rebalancing needs for preparing specific investment shift proposals. But, there is still an overall perspective to be gained by considering the historical and current personal sensitivity of the investor. Generalized and uncommented direct digital recommendations could jeopardize client satisfaction.
External and internal compliance regulations are constantly increasing. Applicable Offering restrictions based on each beneficial owner’s domicile or the need for identifying the investor knowledge and experience to verify suitability of a recommended asset class selection considering former risk capacity and assumed risk tolerance result in communication needs as well.
During the lifetime of a discretionary mandate, mass customizing may be feasible for a defined investment strategy. But this earlier defined profile should be verified from time to time by a person to person dialog (P2P) considering the historic performance and risk figures as well as the experienced risk capability.
Conclusion: Genuine portal systems but with “Social Business” are needed
Not only for the advisory digital private banking and discretionary wealth management segment but also in the following business areas we still require flexible but complex portal solutions as they are implemented in internal workbench (UBS: Client Advisor Workbench) or workplace (CS: Frontnet/InvestNet) solutions.
- Sales support of Discretionary mandates / Power of attorney
- Asset Management consulting for institutional investors
- Investment recommendations for family offices and external asset managers (B2B)
- Integration of Investment Banking services for corporate clients
These Java based platforms integrate not only content by Content Management Systems (CMS), but also complete applications in standardized business processes (BPM) such as the systematic advisory process. So what is missing?
The human factor. Business is Human!
Without trust in the relationship management we cannot expect sustainable success at longer term! Do our kids or grandkids open our mind to what has been achieved in public social networks the years since Zuckerberg launched his Public Social Network to share personal views? Digital Natives build wealth anyway, either from business success or from inheritance – they need personal advice in a digital way!
The following sections present the current state of our development in sample configurations.
Systematic Digital Private Banking, our Products ready for Use
 |
Social Business with genuine Web 2.0/Enterprise 2.0 capability. Our products follow an integrated approach and embed public social networks as LinkedIn, Xing, Google+ and Twitter right from the start. All features support successful collaboration, cooperation, Social Networking and Profiling. Existing applications and business processes can be integrated thanks to the open Java portal system Liferay. This product was placed in leading positions of Gartner’s Magic Quadrant for horizontal portals for 5 years in a row. |
P2P Communication: An instance for Social Graph 2.0
| Social Graph visualizes your multidimensional and multilateral personal network and lets you directly interact with your clients and partners (P2P) by M2M (machine to machine). This plugin provides enormous support potential. |  |
Links: Product description Social Graph 2.0 / Use Case Investment Process of a Private Bank
Who is Who 2.0 – Together on a personal level
| Who is Who 2.0 is used at a personal level and provides everything that is of value for profiling and the acquisition and maintenance of contacts. As well as from blog, personal documents and calendar, you also profit from direct chat/instant messaging and video call features. BYOD approach is guaranteed |  |
Link: Who is Who 2.0
Yes we Know 2.0 – Collaboration, Knowledge Sharing in expert teams
| Communication, Collaboration and Cooperation in teams is successfully practiced in Yes we Know 2.0. Video Conferencing, Knowledge establishment and sharing by Wiki, Library (DMS), common discussions in forum: with Yes we Know 2.0 you can cooperate not only with clients such as institutional investors (B2C), but also with partners like external asset manager/intermediaries (B2B). |  |
Link: Yes we Know 2.0
All is One 2.0 – “Open but secure”
| Openess is targetted. The move forward to the clients in B2C/B2B – environments requires extensive security measures for closed communities (Client <> Advisor) on Premise (internal server) or in secure cloud for a undisturbed relationship intensity. All is One 2.0 integrates all aspects and components in a role-based, secure system. |  |
Link: All is One 2.0
 |
 |
Benefit from P2P: Social Graph 2.0 Update unifies B2B/B2C/B2E and Public Social Networks!
Thursday, September 4th, 2014
[Lachen-Zurich, 22th September 2014]
The new version of Social Graph 2.0 is indispensable for successful P2P.
Thanks to M2M, the solution combines Enterprise B2C/B2E/B2B Servers and public Social Networks like LinkedIn and Twitter into the overall P2P network. Social Graph 2.0 provides network visualization, information on the fly and direct access to core functions.
The software is designed to run under Liferay (Java Standard Portal), compatible with common Web App Servers like IBM and Oracle.
New features at a glance:
- Fast Filtering: No more page reload needed when using new filter settings — results within a blink of the eye
- Flying Window with Quick-Info: Get informed at a mouse-over (or touchdown on touch devices)
- Enhanced Context-Menu:
- Added: Links to Social Network Profiles – opens a member’s profile on Xing, LinkedIn and Twitter
- Added: Quick Information – Photo, Phone#, Mail-Address, Skype (links active, let’s you direct write a mail for example)
New Homepage – Reload!
Tuesday, July 22nd, 2014
Empower your enterprise portals with Social Business and get everything under one umbrella! Learn how to achieve this on our new website, powered by Enterprise Know How and Liferay.
Discover and benefit from your Social Business Network with Social Graph 2.0!
Friday, April 25th, 2014
Launch of Social Graph 2.0
Lachen/Zurich, April 28th, 2014
Enterprise Know How AG developed an inimitable one-of-a-kind feature: Your entire Social Business Network is visualized and provides immediate interaction.
People who think and act with you in all possible dimensions as well as your direct friendships and their external Social Media Network coordinates like Twitter, LinkedIn or Google+ are ready to be connected.
The most important features of Who is Who 2.0 and Yes we Know 2.0 at your mouseclick: your Single Point of Entry!
Gain a general picture, discover and benefit of relationships – everything in quick access and in intuitive mode.
Navigate directly to desired persons, organizations, communities. Click to favorite page or select the appropriate function from context menu.
Benefit from various opportunities of this – and all other features of our B2x products Who is Who 2.0, Yes we Know 2.0 and All is One 2.0.
Yes, it runs in your preferred J2EE application server environment e.g. IBM, Oracle, Apache.
 |
 |
Buy our apps on Liferay Marketplace
Social Graph
