|  
  Enterprise Know How | Contact
  • Home
  • Unternehmensflyer
  • Products
  • Demo
  • Company Website
  • Company Flyer
  • Contact

Archive for the ‘News’ Category

Workspaces: Manage the Labyrinth!

Thursday, February 27th, 2020


I refer to recent webinars for Office 365 or other Social Intranet providers in Germany and USA.

To meet the most important challenges we intend to extend today’s ‘Social Toolset’ solution based on Liferay DXP to cover Microsoft Office 365 and other Digital Workspace products on demand.

Challenge

For mid size and in particular big enterprises using one or several ‘Self-Service’ collaboration tools like

  • Microsoft Office 365
    • SharePoint
    • Teams
    • Yammer (Native)
    • Outlook personal contacts
  • IBM/HCL Connections
  • Slack, Jive and others

there is considerable danger of uncoordinated creation of workspaces driven by personalized or groupwise more accidental than focus oriented objectives.

Illustration: B2E project structure of a sample bank

Workspaces promise a rapid increase of efficiency within the single team, on whatever level of the organization, but lots of groups may lead to duplicate and critical path in any action plan and may end in widespread nowhere land.

Search and usability in general for the single team member with different tools is cumbersome and missing collaboration performance. Access to workspaces and even tool specific communication means is often too much of a choice.

Management survey and centralized Administrator control are hardly achievable. Due to a tool selection depending on specific requirements and budget competency for B2E/Intranet, B2C/Internet and B2B/Extranet the organization risks a high degree of data redundancy for users or topics. Synchronization for overall objectives requires a complex alignment process.

Solution

Enterprise Know How’s ‘Social Graph’ provides for users multidimensional visualization of their memberships and direct access to the team sites and its assets of any application. Hierarchical structure diagrams for line organization or staff directory can be replaced and easily be integrated by standard APIs for organizational clarity at a glance.

Illustration: ‘User Perspective’

Enterprise Know How’s ‘Agile Org Designer’ (AOD) provides missing relationships and dependencies of single teams to others by directed or dotted line connections building up complex structures and easier multidimensional search. This may be essential for projects, channels, groups, communities up to program structures integrating all stakeholders and connecting external experts for informal knowledge sharing.

Illustration ‘Management Perspective’

Conclusion

“Who fails to plan, plans to fail!” (Benjamin Franklin). Neither only flat nor only decentralized structures ensure all over success of larger development plans. But still strive and build agile and simple units for flexible adjustments of client requirements in products and services at the same time. A centralized Digital Workspace Hub either as start page or as prominent entry point built by Social Graph makes enterprise wide joined-up thinking possible!

Manage the Labyrinth with Enterprise Workspaces Hub by Social Graph!


More

  • You find Enterprise Know How AG Company information, Products and Use Cases on website http://www.enterpriseknowhow.ch
  • Company http://www.enterpriseknowhow.ch/en/web/b2c/about-us
  • Products http://www.enterpriseknowhow.ch/en/web/b2c/products
  • Complete Use Case Private Banking http://www.enterpriseknowhow.ch/en/web/b2c/use-case-private-banking referred to in sample
  • Video out of Use Case Army illustrates an application of “Social Toolset” in extensive structures:
    http://www.enterpriseknowhow.ch/en/web/b2c/use-case-army
  • Blog article ‘Tear down walls build bridges!’ (Microsoft/LinkedIn Acquisition)
    http://enterpriseknowhow-blog.com/2017/01/the-enterprise-social-network-graph-battle/

We are open for any cooperation or participation model.

Share

Posted in News, Workspaces | No Comments »

The Digital Customer Experience via Open Banking APIs: Interaction in Social Graph!

Tuesday, August 27th, 2019

“One waits for time to change, the other tackles it vigorously and acts.”
Dante Alighieri or Johann Wolfgang von Goethe


Inspired by the article published in IFZ Retail Banking Blog of the Lucerne University of Applied Sciences, Bank-IT: Signs of Change Are Compressing by Dr. Urs Blattmann, I have thought about the signs of the times and show how challenges can be met with our solutions and how USPs can be created for the bank.

The dilemma between compulsion and competitive agility

It remains undisputed that Bank IT, along with technology, is driven by business priorities and subject to constant change. However, digitization is only trendy when innovative ideas can really be implemented. The examples of regulatory requirements and cyber security, in contrast to the expansion of front processes via additional channels, don’t bring any additional income to amortize the investments. All unavoidable extensions cause high costs in the integrated core systems, the interfaces to peripheral silo solutions and a time shortage of the 24/7 processes: Alone for the run-the-bank requirements!

There is also the mentioned parallel to the situation 15-20 years ago, meanwhile with other providers, according to a Swisscom survey currently in Switzerland mainly Avaloq, Temenos, Finnova, Olympic, TCS BaNCS and many more in the world like Finacle Infosys, Finastra, Fiserv, FIS, Sopra Steria. They are subject to the compulsion of today’s requirements with increasing complexity of the entire system. This also applies in particular for all market leaders of the industry, both by balance sheet total as well as assets under management, due to the seniority of their proprietary, highly praised transaction machines. These are often based on hardware and programming languages, which were supposed to have exceeded the lifecycle of technology and maintainability ten years ago. Board chair, CEO, COO or CIO may hope secretly to timely inherit the worst case scenario with the promotion in the eternal hunting grounds to their successor.

The ability to finance a green-field start or a migration to an alternative core systems may not be an option given today’s earnings outlook. The questions asked about competitiveness, as well as the limited punctual breakage of the dams as a wave of change, thus apply for the IT of all market participants with competitive urgency.

Alternative with Social Toolset from Nicheplayer

The IFZ author calls for flexibility, individuality and low costs as well as for management – despite the complex environment – scope for timely and agile action. In his conclusion, he can observe the necessary technologies as well as initial solutions and some progress with respect to ‘time to market’ from the current suppliers. New providers are targeting individual niches and essentially try to win customers with attractive front-end solutions, ‘Best User Experience’ at low costs! In this context I would interpret this with a widespread definition of ‘User’ as Employee in B2E, Client in B2C, and Intermediary as Partner in B2B on a Digital Experience Platform.

As a somewhat generalized starting point, various studies show that the majority of Retail and Private banks hardly differ with the digitization of the core banking solution and e-banking for the retail segment. The differentiation of the offer as a USP, unique selling proposition, is understandably difficult. Those who want to set themselves apart from the competition focussing on higher customer segments can probably achieve this only with a situation-appropriate expert participation in the personalized, digital customer experience.

This concrete objective is explained here with exemplary challenges, their solution prerequisites and a conclusion from the point of view of a niche player such as Enterprise Know How as an innovator and accelerator for a time to market implementation by offering Social Toolset.

Challenges B2C

Are the customer advisors competent in all specific problems or does it require the involvement of experts?

Examples:

  • Before retail customers are contacted as possible leads / prospects for Consultancy or Discretionary mandates, marketing research criteria and analysis metrics help to present customer-oriented offerings.
  • When the CFO in the Executive Board of an internationally operating corporate client changes, a team of experts for liquidity, capital raising, currency risks, special financing and pension fund investments for future coordinated personal assistance must be formed in order to avoid the CFO move to his previous bank relationship.
  • The succession of a beneficial owner due to death in the context of a Family Office mandate implies the regulation of new ownership (BO) in boards and external trusts as well as a review and reconciliation of the current investment strategy with respect to the risk capacity and tolerance of the new tenure composition.

The problems require the creation of agile structures of the B2C customer advisor with internal experts as well as with his external private or business customers for efficient communication and customer-oriented interaction.

 

x
 

More about the Use Case Private Banking, part B2C

Challenges B2B

Can the relationship managers in the EAM / FIM and Global Custody segments differentiate themselves from global and local competitors?

Examples:

  • The benefit of economies of scale for big players, who provide intermediaries with free transaction data for their own measurement systems can be competed by the asset manager’s offer of a revolutionary client experience.
  • When advisory and custody mandates generate little commissions and only periodic custody account fees in an uncertain geopolitical situation with passive managers, an ad hoc investment committee could recommend decisions such as hedge strategies for rebalancing decisions.
  • As the bank’s custody service for end customers is limited to standardized asset and account statements, an individual offering with personal coordination of the risk appetite with the asset manager is increasingly desired.

The problems require the creation of agile structures of B2B customer service with internal experts as well as the external partners and end customers for efficient communication and end consumer-oriented interaction.

 

 

More about the Use Case Private Banking, part B2B

Challenges B2E

Are intranet phone directory, line organization chart and restricted sharepoint folders appropriate for specific personnel search?

Examples:

  • Programs and projects that must comply with BIS rules mandated by national regulators should be connected internationally with all stakeholders such as Sponsor, Steering Committee, Project Leader in order to join forces for analysis and implementation.
  • Whether central compliance has identified the suspects linked to PEPs of all branches and subsidiaries mentioned in the Panama and Paradise Papers can only be coordinated with geopolitical research through a money laundering Task Force.
  • Despite our scepticism about existing and planned crypto currencies, such as Libra, we need to use cross-border expertise to guide client advisory behavior towards interested investors in our clientele to prevent asset outflows.

The problems require the formation of agile, multi-dimensional B2E structures for efficient communication and pertinent interaction beside one-sided line organization structures.

 

 

More about the Use Case Private Banking, part B2E

The Open Banking philosophy

In contrast to the previous generation, today’s vendors, such as Avaloq, Crealogix, Finnova in Switzerland or many others worldwide like Finacle Infosys, Backbase, Finastra, Fiserv have recognized the signs of the time and the catching-up need of their bank clients as a state of emergency and made great efforts to promote the open banking philosophy for the bank itself or fintech providers. When using Social Toolset, it is deliberately not about the disclosure of data to third parties but the self-use of basic data such as employees, customers, structures and, if available, relations. The reference is made via the defined API with in-house data sovereignty, be it in the cloud, on premise or with a hybrid architecture. Data is in each case protected by a specific security layer.

As presented in the graphic below, data is accessed through APIs that have a hinge function within the ecosystem. As an example, in avaloq.one the applications based on it can be created in a standardized development environment and offered on a marketplace. It does not matter which container – whether Liferay, Kubernetes or others – is used as the integration layer.

Of course, all methods of application realization are also available when using APIs: from a single page application (Web App) to the sophisticated Java portlet with integrated front and back end.

Conclusion

In order to be able to meet the complexity of the global framework on a customer-centric  basis, efficient communication via direct interaction over the desired channel in fixed or temporary structures with internal and external participants is a condition. These are visualized with Social Toolset and also connected for the next session. Agile and customizable!

The digital employee, partner and customer experience defined in this way can be processed with different variants directly from the bank, with the core banking supplier, the previous implementation partner, together with the niche player in an agile project organization to timely integrate specific requirements.

A strong focus to the personalized digital customer experience is a giant step for the strategic business, if not the business model. It will break the dams by opening up internal and external communication & collaboration and accelerates the change for better revenue prospects and perspectives!


Initiate the change today, find out more about our solutions and get in touch with us!

Use Case Private Banking Social Toolset Contact

Share

Tags: Digital Banking, Digital Experience, Open API, Open Banking
Posted in Digital Banking, News | No Comments »

Use Case Private Banking

Wednesday, May 15th, 2019

The Human Factor


Relationship Management in Private Banking is very intensive, products are complex and granting highest confidentiality and security is required. This use case shows, how our products – bundled in Social Toolset – serve for personalized interaction. This, by the relationship manager with his private- or global custody clients (B2C), intermediaries including their clients (B2B) – and always supported by expertise of other employees (B2E).

 


The Multidimensional Way

B2C & B2B interoperate with B2E the multidimensional way. This use case consists of the following dimensions:
– Internal Organization and Projects : B2E
– Business with Private Clients : B2C
– Business with Intermediaries, Global Custody : B2B

 


Digital, Personal & Agile : What Else?

Dive into that use case and its separate sections for B2E, B2C and B2B. Each section consists of many try out pages.


Private Clients: Segmentation

Route Planning

 


Discover!

  • Start with the Use Case – Learn, how Social Toolset fosters interaction: http://www.enterpriseknowhow.ch/en/web/b2c/use-case-private-banking
  • Social Toolset, product page: http://www.enterpriseknowhow.ch/en/web/b2c/social-toolset
Share

Tags: DigitalBanking, liferay, usecase
Posted in Digital Banking, News | No Comments »

Use Case Army: Building an Ad Hoc Combat Group

Thursday, November 15th, 2018

Uncertain times in politics and economy create rapidly changing challenges, even for large and complex organizations such as corporations and institutions. Despite inevitably rigid organizational forms and hierarchies, agility and efficient and short-term management are required to make organizational models more flexible at every level.

The present use case shows a threat scenario that our solutions implement with adequate measures – the creation of an ad-hoc combat group, which in the case of a large company would probably be a task force.

Our products combine visualization with communication and interaction. They foster networking and enable working most efficiently in any agile enterprise or community: Social Toolset bundles these solutions.

Mission Combat Group ‘Bern’

  • Holds Bundesplatz with Government Building and National Bank
  • Supervises entry axis in Bernese region
  • Evacuates Federal Government in case of danger of preparatory terror attack based on psychological warfare
  • Moves to command bunker ‘Mountain’
  • Prepares conditional decisions in case of new secret service findings
  • Can require support of Air Force, Armored, Artillery and Ground troops from Operation command

 

 

More information about Social Toolset!

 

Share

Tags: Agile, Army, liferay, Military, Structures, Taskforce
Posted in News | No Comments »

Power for your Digital Workplace!

Wednesday, September 5th, 2018

You’ll find our power apps at the center of Digital Workplaces. They foster networking by stunning visualization, providing rich communication and appropriate interaction – anytime from anywhere!

 

With our apps, bundled to Social Toolset, you’ll find yourself working the new way in any agile environment: power-up now and get closer to individuals, organizations and communities you work with – or you will work with, in case you’re seeking new talents.

Availability: We provide our apps for Liferay CE/DXP as standard. JSON and other APIs on demand. The specific applications are perfectly aligned to work in harmony but may also be used in standalone-mode.

Extend your portal to an efficient internal B2E and appropriate external B2C/B2B network: Human relationships remain the key to success!

Suits best for any sector like: Financial Services, Telecom, Media and Entertainment, Automotive, Politics, Armed Forces, Terrorism-Fighting, Money Laundering, B2B/B2C/B2E, Frontend visualization of Data Science and Analytics.


Product details, prices? Get more information here!

 

Share

Tags: Collaboration, DigitalWorkplace, liferay, Networking
Posted in News | No Comments »

New: Social Graph – Interaction within anybody’s network

Thursday, July 5th, 2018

New on Liferay Marketplace

Social Graph provides an overview of your business network. Recognize relationships and benefit from instant access and direct interaction.

Social Graph presents a user’s multidimensional relationships to organizations and its units, sites (communities) including Liferay direct friendships. Extend your Liferay portal to an tremendous internal B2E and appropriate external B2C/B2B network. Combine whatever belongs together!


Features

  • Interaction within anybody’s network
  • Explore connections
  • Drill down to existing user and organization pages
  • Instant access and immediate interaction
  • Implement agile organization models
  • Categorize organizations
  • Discover organization structures
  • Address relationships as group and communicate
  • Customize easily and flexibly
  • Graph from an organization’s point of view
  • Search complete database
  • Dynamic loading / combining of graphs
  • Highlight neighborhood
  • Supports Agile Org Designer – design and visualization of agile organization structures
  • Supports Social Map – integration of Social Graph data in Google Maps

Benefits

Social Graph combines visualization with information, communication and interaction. It fosters networking and enables working most efficiently in any agile enterprise or community.

  • Time savings by direct P2P or group interaction provided
  • Complete network landscape visualized
  • Suitable for all types of organization structures
  • Empowers collaboration
  • Bridging of other portals
  • More engaged workforce
  • Open talent marketplace: search any network

Use Cases

Social Graph suits perfectly for High tech, Financial Services, Telecom, Media and Entertainment, Automotive, Politics, Armed Forces, Terrorism-Fighting, Money Laundering, B2B/B2C/B2E and as Frontend for visualization Data Science and Analytics.


Buy Social Graph on Liferay Marketplace

  • Liferay 7 CE/DXP
  • (older version) Liferay 6.2 CE/EE

Your Digital Workplace, integration of other products

Combine Social Graph with our other products, Agile Org Designer and Social Map! Design agile organization structures with Agile Org Designer – integrate Google Maps with Social Map on user- and organization-pages, provides integration of Social Graph data.

More information:

  • Social Graph
  • Social Map
  • Agile Org Designer
  • Contact
Share

Tags: DXP, liferay
Posted in News | No Comments »

New: Agile Org Designer

Thursday, March 15th, 2018

Design agile organization structures by drag & drop.

Transform to an agile organization: maintain a stable top-level structure but replace much of your traditional hierarchy with a flexible, scalable network of teams. Agile Org Designer will assist you to design different organization models such as Adhocracy, Holacracy and Meritocracy – and – it provides great visualization!

 

    Agile Org Designer adds the following affiliation types besides the standard Liferay Parent/Suborganizations:

  • Dotted Line Parent / Dotted Line Child (directed)
  • Dotted Line Horizontal same level cooperation (undirected)
The app consists of a data-table for selecting and loading organizations – and a canvas to design the affiliations between loaded organizations.

Organization head setup is also integrated in the user interface, as shortcuts to standard Liferay control panel forms.

Agile Org Designer structures are fully supported by Social Graph (LR7/DXP, LR6 version on marketplace). The app operates standalone or beside our other products.


Features

  • Visualize your entire organization structure – or parts of it
  • Setup and maintain agile structures
  • Easy organization selection, search/sort/filter/multi-selection
  • Visualization powered by a physics engine, free to play with data
  • Supports Liferay-style and new loose affiliations (Dotted Line)
  • Create affiliations simply by drag & drop
  • Setup Liferay parent- and suborganizations
  • Setup loose affiliations (Dotted Line)
  • Set organization head (leader role free configurable)
  • Popup forms to add user, organization, organization role
  • Configuration options, setup form

Buy

Buy now, on Liferay Marketplace (free 30-days-trial available!) or try out on our demo page. Ask us for integration to other portal systems!

Contact: info@enterpriseknowhow.ch

Share

Tags: Agile, Enterprise, Hierarchy, Network, Organization, Structure
Posted in News | No Comments »

Arrived: Social Map for Liferay 7/DXP

Saturday, January 6th, 2018

Social Map has been published on Liferay Marketplace and is available for Liferay 7/DXP portals now.

Add Social Map to any website. Fulfill client requirements by providing your Google Maps Locations and direct Skype, Mail- or Phone communication.

Google Maps for Liferay: Social Map implements Google Maps for User and Organizations and uses geocoding. It is ready to use  within a blink of an eye – download now, 30days free trial also available.

Locations of People and Organizations: Add Social Map to user and organization pages and provide page visitors with locations, including detailed information, link to profile pages and direct interaction (Skype, Mail, Phone).

Benefit of rich customization options: Style maps the way you like. Design your own Google Maps styles or download any style from 100s available on the internet.

 


 

Links

  • Liferay Marketplace
  • Play with Social Map on our demo pages http://www.enterpriseknowhow.ch
  • Contact us

 

 

 

Share

Tags: Google Maps, Liferay DXP, Marketplace
Posted in News | No Comments »

Think Big and Start Small by Social Graph Light!

Thursday, September 14th, 2017

Enterprise Know How AG launches light version of Social Graph 2.0: The cost-conscious startup for network visualization and interaction within your Enterprise Social Network (ESN).


Features

  • Overview: Social Graph visualizes personal relationships to organizations, units and communities including members.
  • Interaction: Each node provides direct communication over various channels (mail, Skype, SMS, …). Smart team selection enables conference calls, bulk emails and more.
  • Identification: Key information directly embedded in graph visualization.
  • Linked Profiles: Drill down to existing user, community and organization profile pages – provides an open visual information and communication environment.

Included in full version:

  • Search
  • Organization categories
  • Implement agile organization models
  • Discover organization structures

Geomapping: Combine Social Graph with Social Map

Social Map, based on Google Maps, provides geographical allocation of users and organizations including information and direct interaction. Integration of Social Graph data: Locations of any organization on any view can be plotted.

Link to Liferay Marketplace


Buy

    Obtain Standard Version on Liferay Marketplace or

  • Discuss requirements for API and integration
  • Initialize individual project scope with other portals

Contact


Links

  • Our Products
  • Video Networking by Social Graph 2.0
  • Liferay Marketplace, Social Graph 2.0 Standard
  • Enterprise Know How on the web
Share

Posted in News | No Comments »

Agile Interaction in B2X Environment

Friday, August 4th, 2017

Visualized interaction and collaboration in agile internal structures – now with clients and partners, as well! Sounds like digital dreaming of the future? The cooperative supply chain in terms of B2C/B2B/B2E creates a unique proximity and the ultimate customer experience (CX). This will certainly satisfy all participants.

Our products – your new tools: Social Graph 2.0 provides an overview of your networks and other networks – recognize multidimensional relationships and benefit from instant access and direct interaction. Social Map 2.0 visualizes locations of people and associated organizations.

A standard version is available on Liferay Marketplace. Liferay, Gartner’s leading portal system, 7th year in row. We are open for API level integration with other portals, CMS, CRM (e.g. SharePoint®, Adobe, Salesforce). Please contact us and send a mail to info@enterpriseknowhow.ch


Links:

  • Our Products: https://www.slideshare.net/ReneStocker/product-information-social-graph-20-social-map-20
  • Video Networking by Social Graph 2.0: http://www.enterpriseknowhow.ch/en/web/b2c/networking-by-social-graph-2.0
  • Liferay Marketplace, Social Graph 2.0 Standard: https://web.liferay.com/en/marketplace/-/mp/application/86632969
  • Enterprise Know How on the web: http://www.enterpriseknowhow.ch
Share

Tags: Collaboration, esn, liferay, Supply Chain
Posted in News | No Comments »

<< Previous

  • Buy our apps on Liferay Marketplace

    Liferay 7 CE/DXP


    Liferay 6.2 CE/EE


    Social Graph 2.0
    Social Graph 2.0 Light
    Social Map 2.0
  • Social Graph

  • Articles

    • Workspaces: Manage the Labyrinth!
    • The Digital Customer Experience via Open Banking APIs: Interaction in Social Graph!
    • Use Case Private Banking
    • Use Case Army: Building an Ad Hoc Combat Group
    • Power for your Digital Workplace!
    • New: Social Graph – Interaction within anybody’s network
    • New: Agile Org Designer
    • Arrived: Social Map for Liferay 7/DXP
    • Think Big and Start Small by Social Graph Light!
    • Agile Interaction in B2X Environment
  • News/Events

    INTRA.NET RELOADED BOSTON 2020
    April 20-21, Boston/USA

    Digital Workplace Experience 2020
    Jun 3-5, Chicago/IL

  • Follow us!

    Tweets by @enterknowhow


Enterprise Know How AG . Zürcherstrasse 22 . CH-8853 Lachen . Tel +41 (0)44 912 06 66 . info@enterpriseknowhow.ch